Ecom Dropship Guide
Click Here: Dropship Vendor Manual and Routing Guide
Click Here: Vendor Questionnaire Form
KEY CONTACTS:
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Department |
Contact |
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Vendor Guide specifics, packaging & labeling, general process questions |
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Purchase Orders Merchandise Routing Questions 3rd Party Carriers Vendor Support |
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EDI – Setup, testing, and maintenance |
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Accounting – invoice or payment questions |
Shipping Instructions:
UPS is Boot Barn's preferred carrier, and the vendor partner will be provided a 3rd party shipper account so shipping charges are billed directly to Boot Barn. Each dropship PO will contain a specified service level (ie. Ground, 2nd Day, Next Day Saver).
- If the dropship PO is to be shipped to a PO Box, the vendor partner will ship via USPS Priority Mail and add the postage charge to the purchase order invoice. A vendor partner may use Boot Barn's Stamps.com account for USPS shipping - credentials can be supplied upon request during the implementation process.
- Vendors who are unable to ship via USPS services should advise such in advance.
Package Weight/Dimensions:
The parcel will be properly rated (weights and dimensions) at the time of shipment to avoid carrier adjustment fees.
Packing Slip:
A packslip (built to our specifications) must be enclosed with every order. Boot Barn’s EDI provider will assist you with building the customer packing slip to specification or can supply a link to pull a PDF copy online.
- Packslip and shipping label are to be enclosed and/or affixed to the package. No additional materials or media other than the product.
Shipping Label Instructions:
Boot Barn PO number is to be noted in [Shipment Reference Number 1] field
Boot Barn's return center address is to be used as the [ShipFrom]
- This will minimize customer returns to your DC
Boot Barn Returns Center Address:
Returns Center
4969 S Lulu Court
Dock 14
Wichita, KS 67216
The shipping address (our customer) is to be comprised only of the contact’s name and address provided on the PO.
- There should be no additional information whatsoever on the shipping label.
- Shipping labels are not to be placed directly on the product or product packaging.
Note: Crossdock PO's, and PO's to fill international customer demand will be shipped directly to our E-Commerce Distribution Center in Wichita, Kansas.
Shipment Notices:
Vendor is to submit a notice of an order's shipment within 24 hours of the actual shipment (ASN).
- If vendor is unable to ship an order within their committed turn time, vendor must proactively submit a backorder notice and provide a good-faith expected ship date.
Once a PO is received and confirmed there cannot be any changes in the cost/delivery without notice.
Canceled Orders:
Vendor agrees to cancel a PO within 24 hours of a cancellation request from Boot Barn.
- Unless order shipment is imminent, in which case the vendor partner would submit notice of shipment within 24 hours of cancellation request).
Pause/Closure of Fulfillment Operations:
If a vendor’s fulfillment operations will be closed for any holidays, physical inventory, or other event the vendor is to notify Boot Barn's Vendor Support team (vendorsupport@bootbarn.com) at least 2 weeks in advance.
- For unexpected closure, Vendor Support should be contacted as soon as possible.
Inventory File:
Vendor will provide daily inventory updates. Written authorization must be requested if unable to meet this requirement.
- In the case of any stock-out, vendor will provide a zero count for that SKU. We must receive a 0 count before vendor stops reporting the SKU permanently.
- Discontinued products can cause continuity and service-level problems. It is imperative that our vendors maintain a steady supply of our stocked product.
- We encourage vendors to notify us of any product that has been discontinued or moved to closeout. This notice will allow us to create the proper transition to alternative product and update our internal systems.
Billing & Invoicing:
The EDI 810 invoice is required. For vendors who will instead use our EDI provider’s portal for transacting return documents, you may build and submit the PO invoice via the portal. Each invoice will refer to only a single PO. You may submit more than one invoice per PO in the event the order is split-shipped.
- No more than one order can be documented on an invoice/packing list per location, multiple orders are not allowed on a single/consolidated invoice.
Our EDI service provider will assist with building your 810 document to meet specifications. No hardcopy or emailed invoices will be accepted.
Discounts or Credit Memos:
Please list applicable credit memos on the appropriate agreed-upon invoice in an itemized fashion (including subtotal, and grand total).
Note: Any invoice not in compliance will be rejected and sent back for revision