Marketplacer Vendor Guide
Click Here: Marketplacer Vendor Manual & Routing Guide
Click Here : Marketplacer Vendor Form
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Department |
Contact |
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Vendor Guide Specifics, packaging & labeling, general process questions |
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Accounting – invoices & payment questions |
accountingsupport@bootbarn.com |
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Merchandise routing questions, 3rd party carriers |
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Vendor Support |
vendorsupport@bootbarn.com |
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EDI – Setup, testing, and maintenance |
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Purchase Order, UPC data, and retail tickets |
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UPS is Boot Barn's preferred carrier, and the vendor partner will be provided a 3rd party shipper account so shipping charges are billed directly to Boot Barn. Each dropship PO will contain a specified service level (ie. Ground, 2nd Day, Next Day Saver).
- If the dropship PO is to be shipped to a PO Box, the vendor partner will ship via USPS Priority Mail and add the postage charge to the purchase order invoice. A vendor partner may use Boot Barn's Stamps.com account for USPS shipping - credentials can be supplied upon request during the implementation process.
- Vendors who are unable to ship via USPS services should advise such in advance.
Package Weight/Dimensions & Packing Slip:
The parcel will be properly rated (weights and dimensions) at the time of shipment to avoid carrier adjustment fees.
A packslip (built to our specifications) must be enclosed with every order.
- Packslip and shipping label are to be enclosed and/or affixed to the package. No additional materials or media other than the product.
Boot Barn PO number is to be noted in [Shipment Reference Number 1] field
Boot Barn's return center address is to be used as the [ShipFrom]
- This will minimize customer returns to your DC
Boot Barn Returns Center Address:
Returns Center
4969 S Lulu Court
Dock 14
Wichita, KS 67216
The shipping address (our customer) is to be comprised only of the contact’s name and address provided on the PO.
- There should be no additional information whatsoever on the shipping lavel.
- Shipping labels are not to be placed directly on the product or product packaging.
Vendor is to submit a notice of an order's shipment within 24 hours of the actual shipment.
- If vendor is unable to ship an order within their committed turn time, vendor must proactively submit a backorder notice and provide a good-faith expected ship date.
Once a PO is received and confirmed there cannot be any changes in the cost/delivery without notice.
Vendor agrees to cancel a PO within 24 hours of a cancellation request from Boot Barn.
- Unless order shipment is imminent, in which case the vendor partner would submit notice of shipment within 24 hours of cancellation request).
Pause/Closure of Fulfillment Operations:
If a vendor’s fulfillment operations will be closed for any holidays, physical inventory, or other event the vendor is to notify Boot Barn's Vendor Support team (vendorsupport@bootbarn.com) at least 2 weeks in advance.
- For unexpected closure, Vendor Support should be contacted as soon as possible.
Discontinued products can cause continuity and service-level problems. It is imperative that our vendors maintain a steady supply of our stocked product.
- We encourage vendors to give a minimum of 120 days notification of the product being discontinued. This notice will allow us to create the proper transition to alternative product.
Note: Crossdock PO's, and PO's to fill international customer demand will be shipped directly to our E-Commerce Distribution Center in Wichita, Kansas.
Packing lists must be included with all order shipments. Must be printed or typed in English.
Electronic copies of the packing list are to be provided as well.
A packing list that shows the carton numbers and contents of each master carton at the SKU item level is mandatory.
All cartons must be numbered and correspond with packing list. (e.g. Carton 1 of 12).
All vendors’ packing lists must follow the Boot Barn packing list format or have all the information listed below clearly stated on the packing list.
Entity Name
Office Address
Contact Phone Number
Boot Barn Purchase Order Number
Ship to location
Total Number of Packed/Shipped Cartons
Total Number of Packed/Shipped Pieces including Sub and Grand Totals
Style Number/Code
Item Style and Description
Gender Division: Is it Men’s’, Women’s’, Kid’s styles?
All merchandise must be individually poly-bagged.
Units sold as sets and using one UPC number must be packed in the same polybag.
Sealing:
Polybags must be sealed securely so that merchandise always remains in the polybag.
Use one of the following sealing methods:
- Heat seal
- Tape
- Self-sealing bags may also be used.
- Vent Holes
- Polybags sealed using the heat method must have vent holes ¼” in diameter so as not to interfere with any printing on the polybag.
Billing & Invoicing:
Prepare one invoice per order
- No more than one order can be documented on an invoice/packing list per location, multiple orders are not allowed on a single/consolidated invoice.
All invoices for orders must reference all the following details:
- Date of shipment
- Boot Barn Purchase Order number
- Payment Terms (net30, net60, T/T, etc.)
- Destination
- Vendor Style number/code
- Per Unit Cost
- Shipped/Invoiced Unit Amount
- Extended Cost and Total Amount Due
Note: Any not in compliance with the above will be rejected and sent back for revision
Discounts or Credit Memos:
Please list applicable credit memos on the appropriate agreed-upon invoice in an itemized fashion (including subtotal, and grand total).